Management & Support

Customize your technology management to meet your business needs.

Proper technology management and support are critical to keeping network systems running smoothly and in sync with changing business requirements. Vendors install great technology solutions that work well in the beginning. Over time, these solutions can become frail or fail - from improper maintenance, overdue upgrades, or lack of support.

Our IT management and support philosophy is grounded in the fact that a company's technology exists to serve its business needs - refreshing for executives feeling trapped by their technology. We make technology manageable, scalable, and accountable to management goals and business objectives. We tailor services - from day-to-day operational support to strategic reengineering of infrastructure and network architecture - to your realistic needs and budgets.

We handle major technology initiatives such as network or security upgrades as carefully planned projects managed for accountability to budgets and timeframes. Our technology solutions remain objective and vendor independent in terms of hardware and software - also reassuring to decision makers and executives.

There's no one size fits all here, but together we'll forge a technology management and support relationship that's best for your company, both today and tomorrow.

Assessment

Is your technology environment healthy? A checkup could be in order.

A healthy technology environment, like human health, is more than the absence of illness. Chronic network problems, if left undiagnosed and treated, may compromise your business. Just as a physician runs a battery of tests before operating on a patient, our professionals believe that it is important to understand the current state, or health, of a network before making any changes.

Assess. Cure. Optimize.

We can assess your technology environment and make suggestions for long-term effectiveness.

By taking a close look at your network and its composition, we can:

• Identify the source of your lingering IT headaches.

• See any holes in your network security that hackers might try to exploit.

• Make recommendations for changes to settings or configurations to improve network performance and efficiency.

Our team can assist and assess in a variety of ways - from looking at the "big picture" and giving an overall high-level review of your network to a tactical assessment of your data backup success rate.

Design & Implementation

If you don't know where you're going, you'll never get there. The purpose of technology is to serve the business.

We seek to understand the strategic plan that you have for your business. We then ensure that your current or new technology provides the performance and support you need. We will work with you to understand your business needs, and then design a network infrastructure to support your success.

The networks and systems that we design and build include scalability, reliability, and anything else necessary to ensure a stable technology environment for your business.

Do you already have a network in place? After doing an assessment, we can work with you to make the adjustments and/or enhancements necessary to better meet your objectives.

Security

We know how to implement secure data networks.

Our Certified Information Security Professionals help you to determine where the security gaps are, so that you can close them. We can also examine past security problems, precipitated from either inside or outside of your company. This ranges from computer forensics to root cause analysis. We help you figure out what went wrong, and we help you make it right.

Disaster Recovery

43% of businesses stayed closed after disaster. A study conducted by the University of Wisconsin finds that 43% of U.S. businesses will not re-open after a disaster; 23% of those that do will close within 2 years.

Can your company recover from a physical or technical disaster? A virus attack or a corrupted database?

You can manage such risks with a disaster recovery plan. We can help you do the same. We believe that planning for the worst is better than hoping for the best. Our experienced consultants can advise, lead, and manage your business continuity and disaster recovery planning efforts.